Shipping Policy

1. Introduction

This Shipping Policy explains how orders are processed, packaged, shipped, and delivered by Projectyami (“we,” “our,” or “us”). All customers placing an order on our website https://projectyami.com agree to the terms described here.

This policy complies with:

• Shopify ecommerce operational standards

• U.S., Canadian, and U.K. consumer protection regulations

• FTC guidelines for shipping and fulfillment disclosures

We aim to provide clear, accurate, and trustworthy information about shipping timelines and responsibilities.

2. Order Processing Time

We begin preparing your order as soon as payment is authorized. Processing includes quality checks, packaging, and preparing your shipment for dispatch.

Processing Time Overview

Processing delays may occur during holiday seasons, major sales events, severe weather, or carrier disruptions.

3. Shipping Destinations

We currently ship to the following regions:

If additional countries are added in the future, this policy will be updated accordingly.

4. Estimated Delivery Timeframes

Delivery time begins after your order has been processed and shipped.

Delivery estimates are not guaranteed. External factors such as customs, weather, and carrier capacity may affect timing.

5. Shipping Rates

We use a flat-rate shipping model for all orders. Shipping costs do not vary by weight or distance and are based only on the destination country.

6. Tracking Information

Once your order ships, you will receive an email containing:

• Tracking number

• Tracking URL

• Carrier information (if available)

• Shipment details

Please allow 24–48 hours for tracking updates after the carrier begins scanning the package.

Tracking Status Guide

If tracking does not update for more than 5 business days, please contact us at support@projectyami.com.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Projectyami is not responsible for:

• Misspelled addresses

• Missing apartment or unit numbers

• Incorrect postal codes

• Undeliverable addresses

If a package is returned due to an incorrect address:

• Re-shipping fees may apply

• Processing may take additional time

• Packages cannot be rerouted once in transit

8. Delivery Issues & Carrier Delays

Once a package is handed over to the carrier:

• Risk of loss passes to the customer

• Delivery speed is controlled by the carrier, not Projectyami

• Delivery dates are not guaranteed

Common causes of carrier delays include weather, customs inspections, operational backlogs, remote delivery areas, and peak shopping seasons.

If a package is marked “Delivered” but cannot be found, please:

1. Check your mailbox, porch, garage, or side entrance

2. Ask neighbors or building management

3. Allow 24–48 hours for delayed carrier updates

4. Contact the carrier directly

Refunds are not issued for packages marked as delivered unless covered under our Return & Refund Policy.

9. Lost, Stolen, or Damaged Packages

Lost Packages

If tracking shows no movement for 10+ business days, contact us so we can open an investigation.

Stolen Packages

Projectyami is not responsible for stolen packages after delivery. Customers are encouraged to use secure delivery locations.

Damaged Packages

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos of the packaging and damaged item

• Include your order number

We will review the case and determine eligibility for replacement.

10. International Shipping, Duties & Taxes

For orders shipped to Canada or the United Kingdom, customers may be responsible for:

• VAT

• Import duties

• Customs processing fees

• Carrier brokerage fees

These charges are not included unless explicitly stated. Customs delays do not qualify for order cancellation or refunds.

11. Shipping Restrictions

We cannot ship to:

• Certain PO boxes (carrier-dependent)

• Restricted or permit-required locations

• Countries under trade restrictions

We reserve the right to refuse orders flagged for fraud or shipping risk.

12. Order Changes & Cancellations

Once an order is placed:

• Changes are not guaranteed

• Address updates may not be possible after processing

• Orders cannot be canceled once shipped

Submit change requests immediately to support@projectyami.com.

13. Pre-Order or Backorder Items

If an item is marked as pre-order or backorder, estimated shipping dates will be displayed on the product page. By purchasing, customers agree to extended wait times.

14. Multiple Shipments

Orders containing multiple items may be shipped in one or more packages depending on inventory and fulfillment timing. There is no additional charge for split shipments.

15. Contact Us

For shipping questions or delivery assistance, contact:

Projectyami

📧 Email: support@projectyami.com
📍Address: 517 Rivercove Drive, Garland, Texas 75044, United States
🕒 Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We aim to respond within 24–48 hours on business days.